Relax knowing you have round the clock 24/7 WordPress Support
We manage all the content on your site while you focus on more important things
Scheduled backups of your website are kept safe and secure in the cloud
Don’t pay a Web Developer each time you need a little help
“They were able to provide exactly what we needed within just a short time!”Simon Lenoir
“The team is fantastic — detailed, flexible, systematic and very customer focused.”Simon Costain
What is WordPress Support?
WordPress Support means that whenever something goes wrong with your website, a bug can’t be fixed, your website is hacked, a plugin can’t be configured, your website needs to be backed up or you’re just not sure how to do something, you have a whole team of WordPress Champions available 24/7 to do it for you.
What is Content Management?
This is the management of all the media, posts, changes, etc, on your website. We can, proof read your copy, post to your blog, create pages, enter data, customize menus, optimize images, filter spam, approve comments and more. If you have an online store, we can even manage all your products and configure your payment gateways.
WordPress and WooCommerce
Support & Content Management
All of our support and content management solutions are Unlimited.
That means there is no limit on how much support or content management you can request each month.
No asterisks* either, Unlimited means Unlimited.
Defender UnlimitedWordPress Support
- Unlimited Small 30min Fixes
- 24/7 Support
- Weekly Backups
- Security Updates
- Website Restoration
- Feedback and Advice
- & More…
Hero UnlimitedSupport & Management
- Defender Unlimited Features
- Page & Menu Creation
- Proof Reading
- Content Publishing
- Media Optimization
- Comment & Spam Filtering
- Hosting Provider Management
- & More…
Did we mention?
We offer a 30 day 100% money back guarantee if you’re not completely satisfied.
Go on take advantage
Compare our Support & Management plans and see which one suits you best.
How It Works
It’s really quite easy, just 4 simple steps
Choose a solution that’s right
We have 3 awesome WordPress & WooCommerce Support and Management services to choose from. There’s a solution for every type of WordPress user, from bloggers to business owners.
Tell us your problems
We’re great listeners, tell us about any issues you’re having 24/7 through the Support Portal. You will be able to get in touch with the support team instantly to request support and manage your website.
Sit back, relax…
Yep that’s right, relax. Go get yourself a cup of coffee and get on with your day knowing you’ve got true WordPress Champions taking care of your website.
No matter the issue, from bug fixing to content management, we’ll take care of it.
Once we’re done we’ll be in touch to get your feedback.
Real People, Real Support
Here’s just a few WordPress Champions that will be managing your websites
Is the Wise Elder when it comes to all things WordPress. His industry knowledge and wisdom allows him to provide the best expert advice ensuring customers get the right information.
Is a weapons expert, He always has the right tools to handle any WordPress issues, hosting support and technical problems. He makes sure that everything is taken care of on the front lines.
With over 15 years experience in programming, Michael is the best Developer to fix anything. His skill and attention to detail makes him the best suited for onsite support and bug fixes.
Is an award winning Champion for his victories in the industry. His experience in the field means that in every battle, he always outsmarts the enemy and solves the problem at hand.
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How do I get support?
Getting WordPress Support is easy. There are many ways our WordPress Champion customers can get support for their issues, be it sending an email to our support team or contacting us through the Support Portal.
We make it as easy as possible to get support and we’re working hard to bring you even more contact channels.
How long does it take?
Many support requests can be solved within an hour. These vary of course as there are endless possibilities when it comes to things that can go wrong with your website. In some cases we can resolve an issue for you in minutes.
When can I contact you for support and management?
You can contact us any time day or night. We have WordPress Champions holding down the fort in the USA and Australia operating over multiple timezones so we can always be available when you need us.
What does 'Unlimited Small 30min Fixes' mean?
Unlimited Small 30min Fixes is the best way to describe what ‘Unlimited Support’ means. If you run into any sort of WordPress issue such as, can’t get a plugin working, can’t style an element, images not showing on your webpage, your website’s showing server error message, theme won’t update, etc. Then let us know and we’ll fix it.
Typically, most WordPress problems can be fixed within 30 minutes. That’s just one of many reasons why we love it so much. Sometime’s diagnosing the issue takes longer than 30 minutes, but don’t worry, we won’t leave you hanging. We will diagnose the issue first no matter how long it takes and then assess how long it will take to resolve before we begin.
Anything over 30 minutes usually involves development outside the scope of WordPress support. In this case, if possible, we will give you a short term solution that can be done within the timeframe. We will also give you an estimate on what it will cost to fix permanently so you can plan and budget for any future development of your website.
Can I get other services like SEO or design?
Yes, our company is a fully fledged website development agency that services the creative, design and advertising industry. Feel free to ask us for a quote on extra services at any time.
Do I really need support or website management?
Our customers are varied, many have had a website built for them, or they have done it themselves. Almost all of them have at one time or another come across an issue that they cant fix themselves and get quoted an arm and a leg from a developer that doesn’t speak their language from a foreign land.
If you want to keep the costs low and security high by not risking a “Freelancer” with your passwords and data, then choose WordPress Champion for your WordPress website support and management.
Is there anything you cant fix?
We’ve been able to solve every WordPress and WooCommerce problem our customers have come across.
Our customers sometimes ask for a request that is outside the scope of what we do, or the problem is caused by an external factor that we have no control over, such as your hosting provider having server issues.
In any case, we don’t turn away and leave you hanging. Our company is a fully fledged website development agency we have the resources to provide you with an detailed estimate on any extra development you may need.
And as for those hosting providers, sure we can’t influence their servers, but we can still contact them on your behalf and get their status so you know what’s going on.
Click the link to view the ‘Terms of Service‘.
What if I don't need ongoing support?
The WordPress and WooCommerce support and management solutions we provide are not contracts, so you can purchase our services for as long as you need and cancel at anytime at no extra cost.
How does the Guarantee work?
We value our customers and do everything we can to make sure they are completely happy with our service.
If within the first 30 days you are not happy with our service and you require a refund, then we are more than happy to give you your money back.
Can I cancel at any time?
Yes, the WordPress and WooCommerce support and management solutions we provide are not contracts. You may cancel at anytime at no extra cost.